IT Support Help Guides and FAQs

If you feel that there is something we haven't covered. Please email support@allsaints.peterborough.sch.uk

General

• How to access the All Saints VPN

• Removing proxy settings at home

• Make PDFs open with Google Chrome

• Set a passcode on your Apple device

• Changing your laptop display settings

• Backing up Bookmarks in Chrome

• Restoring a previous version 

• Changing sleep and timeout settings

• How to take a screenshot

• How to block or allow pop ups in Google Chrome

• Opening a Chrome Incognito browser

Remote Home Learning

Guides For Parents & Pupils

• How to Guide - Accessing Home Learning

• Accessing Home Learning - Video

• Purple Mash Support and Troubleshooting

• Accessing Our Remote Learning Laptops

• Getting Started with your DFE loan laptop

• Resolving Internet Issues on School Devices

Guides For Teachers

• How To Guide - Recording content in Teams

• How To Guide - Settings assignments in Teams

Software

Parents Evening Booking System

• Parent's guide for booking appointments

• How to attend a virtual appointment

• Teacher guide to running your virtual appointments

• Video appointments - Troubleshooting issues

ScholarPack

• COVID-19 Support and Guidance

• ScholarPack Support FAQs

• How to change my password?

Parent Pay

• I've forgotten my password

• How do I activate my account?

• How to make a meal or event booking

• How to add children or merge accounts together 

• How to set up email or text alerts

• How to add a mobile number to your account

• How to make a withdrawal

• Viewing payment history

For further support click here

Office 365

Microsoft Teams

• Downloading the Team desktop app

• Creating a meeting within a channel

• Creating a scheduled meeting in Teams

• How To Guide - Recording content in Teams

• How To Guide - Settings assignments in Teams

• Creating a Parents Evening Meeting in Teams

Useful Microsoft Links

• Microsoft Education Help & Learning

• Microsoft Teams Help and Guidance

• Microsoft Forms for Education

• Microsoft Student Help Centre

• Microsoft Office 365 Quick Start Guides